Date of last update

These Terms and Conditions were last modified on: September 1, 2020

Terms and Conditions of Use

Here you can consult the terms of use and the general conditions of purchase, which constitute an adhesion contract for the use of the Website (hereinafter “Website”), between the company Parota Furniture S.A. de C.V. (hereinafter “PAROTAS”) and the User of the Website (hereinafter “User”). By using and performing any operation on this Website, the user declares to have read these Terms and Conditions. If you have any questions, contact us and ask our customer service team.

Terms of Use

Acceptance of the Terms of Use

By entering and using this Website, identified with the domain name, owned by PAROTAS, the User is accepting the Terms and Conditions of Use contained in this contract and expressly declares their acceptance using electronic means for this purpose, in terms of the provisions of article 1803 and other relative of the Federal Civil Code.

For the purposes of this contract, the parties agree that “User” will mean any person of any nature who enters the Website and / or any of the subpages that display its content and / or the person of any nature to register and / or use any of the services offered through said page.

In the event of not fully and fully accepting the Terms and Conditions of this contract, the User must refrain from accessing, using and observing the Website and / or any other service offered by PAROTAS. In the event that the User accesses, uses and observes the Website, it will be considered as an absolute and express acceptance of the Terms and Conditions of Use stipulated herein, the other documents incorporated into them by reference, as well as the laws and regulations applicable in accordance with current legislation for the use of the Website.

PAROTAS will not keep an individualized copy of the present agreement entered into between the User and PAROTAS, so the User is recommended to keep a copy of these Terms and Conditions of Use for their own file. In the event that the User violates what is expressed in these Terms and Conditions of Use, PAROTAS may cancel its use, as well as exclude the User from future operations, and / or take the legal action that it deems appropriate for their interests.

General Use of the Website

The User and PAROTAS agree that:

  • In order to use the Website, the User must be at least 18 years old or be accessing under the supervision of a parent or legal guardian.
  • PAROTAS grants a non-transferable and revocable license to use the Website, by virtue of the Terms and Conditions of Use described, for the purpose of purchasing personal items sold on the same Website.
  • The User may only print and / or copy any information and / or image contained or published on exclusively for personal use, therefore the commercial use of said information is expressly and strictly prohibited. In case of being a legal person, it will be subject to the provisions of article 148, section IV of the Federal Copyright Law. The reprint, publication, distribution, assignment, sublicense, sale, electronic reproduction or by any other means, partial or total, of any information, image, document or graphic that appears on the Website, for any use other than personal use. commercial is expressly prohibited to the User, unless he has the prior written authorization of PAROTAS.

Any violation of these Terms and Conditions of Use will lead to the immediate revocation of the license granted in this section, without prior notice.

User account

Certain services and related features that may be available on may require registration or subscription as a User of the Website. The User acknowledges that, by providing information of a personal nature, he grants PAROTAS the authorization indicated in article 109 of the Federal Copyright Law. If the User decides to register or subscribe to any of these services or related functions, the User agrees to provide accurate and up-to-date information about himself, and to promptly update that information if there are any changes.

  • The User registered on the Website will have a password created by the User that will allow him to access his account data, of which he is considered the owner.
  • Each User of the Website is solely responsible for keeping passwords and other account identifiers secure. The account holder is fully responsible for all activities that occur under her password or account. On the other hand, the User must notify PAROTAS of any unauthorized use of her password or account. In no way will PAROTAS be responsible, directly or indirectly, for any loss or damage of any kind incurred as a result of the User’s failure to comply with this section.
  • During the registration process, the User agrees to receive promotional emails from However, you can subsequently opt out of receiving such promotional emails by clicking the link at the bottom of any promotional email.
  • PAROTAS reserves the right to block access or partially or totally remove all information, communication or material that in its sole judgment may be: i) abusive, defamatory or obscene; ii) fraudulent, artificial or misleading; iii) violation of copyright, trademarks, confidentiality, industrial secrets or any intellectual property rights of a third party; iv) offensive or; v) that in any way contravenes the provisions of this contract.
  • PAROTAS assumes that access to the content may not be legal for certain people or in certain countries. If the User has access to the content from outside the United Mexican States, she does so at her own risk and is responsible for compliance with the laws within the jurisdiction in which the User is located.
  • Users are prohibited from violating or attempting to violate the security of the PAROTAS Website; The User is prohibited from: (a) accessing data to which the User is not authorized to use or log in to a server or to an account to which the User does not have authorized access; (b) attempt to examine, scan or test the vulnerability of a computer system or network or breach security or authentication measures without proper authorization; (c) attempt to interfere with the use of any other User, hosting service or network, including, without limitation, transmitting a virus to the Website or to the PAROTAS affiliated websites; cause a saturation of such sites through “flooding”, “sending unwanted mail” (spamming), “bombardment of mail” (mailbombing) or “generation of failures” (crashing); (d) sending unsolicited emails, including promotions and / or advertising of products or services, or; (e) falsify any TCP / IP packet header or any part of the header information in any email or newsgroup posting.
  • The User acknowledges that violations of the computer system or network security may generate civil or criminal liability. PAROTAS will investigate situations that may involve such violations and reserves the right to report such actions to the authorities; PAROTAS will cooperate with the competent authority in the investigation of said violations in the terms established in the applicable legislation.

Access Infrastructure

For proper entry to the Website, Users must have the necessary equipment and facilities for their connection to the Internet (computer, telephone, modem, programs, etc.), with the use of these equipment being their total responsibility.

  • PAROTAS is exempt from any responsibility that occurs due to interruptions or suspensions of the Internet access service caused by the failure of the telecommunications system, in the electricity supply, fortuitous cases or force majeure or an action of third parties that may disable the computers that provide access to the network.
  • Therefore, PAROTAS is not responsible for any damage, loss or loss to the User caused by failures in the system, the server or the Internet. PAROTAS will not be responsible for any virus that could infect the User’s equipment as a result of accessing, using or examining the Website or as a result of any transfer of data, files, images, texts, or audio contained therein. Users may NOT impute any responsibility or demand payment of damages, due to technical difficulties or failures in the systems or on the Internet. PAROTAS does not guarantee continued or uninterrupted access and use of the Website. The system may eventually not be available due to technical difficulties or Internet failures, or for any other circumstance beyond PAROTAS; In such cases, an attempt will be made to restore it as quickly as possible without any kind of liability being attributed to it. PAROTAS will not be responsible for any errors or omissions contained in the Website.

Intellectual Property and Copyrights

All the contents of the Website are owned by PAROTAS or the Suppliers of the products shown on the Website, and are protected in Mexico and other countries by copyright and industrial property laws and by international treaties on the matter. of intellectual property. Any other use of the materials on this Website without prior written permission from PAROTAS is prohibited.

Unless expressly indicated in the contractual documents of the Website, no content on the Website or any other material protected by intellectual or industrial property laws related to the Website may be copied, reproduced, distributed, replicated, downloaded. , displayed, published or transmitted in any form or by any means, without the prior written authorization of PAROTAS or without the prior written authorization of the owner of the intellectual property rights; The foregoing includes, but is not limited to, the use of electronic, mechanical, photocopying, recording or any other means. The User may electronically copy and print some materials on this Website for personal and private use and not for commercial or profit purposes.

Any computer program, including any file, images incorporated or generated by the software, and any data that accompanies the computer program (the “Software”) that may be available through the Website or facilitate its operation may be used only in terms of the license that PAROTAS grants to the User in these Terms and Conditions. PAROTAS will retain all intellectual property rights with respect to the Software at all times. The User must not copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create adaptations, modifications or derivative works from the PAROTAS Software without the express written authorization of PAROTAS.

Modifications to the Website

PAROTAS may at any time and when it deems it convenient, without the need to notify the User, make corrections, additions, improvements or modifications to the content, presentation, information, services, areas, databases and other elements of the Website, without doing so of place or right to any claim or compensation, nor that this implies recognition of any responsibility in favor of the User.


The User in this act undertakes to indemnify and safely remove PAROTAS and its subsidiaries, parent, shareholders, directors, employees, officials, directors and agents against any actions, procedures, responsibilities, demands, claims, losses, liabilities. , damages, costs, damages, expenses and costs, as well as the expenses, costs and fees of lawyers and external advisers that are derived or are related to the violation by the User of: (i) these Terms and Conditions, and / or (ii) any laws, norms, decrees or regulations in force.

PAROTAS reserves the right to assume the defense and control of any matter or claim that implies or could imply the payment of compensation associated with any breach of the User. The User agrees to cooperate with PAROTAS in the development of the relevant defenses.


Both PAROTAS and the User acknowledge that these Terms and Conditions are valid for an unlimited period, and come into effect from the day and time of their publication on the Website.

PAROTAS reserves the right to make alterations to this document without prior notice. Therefore, PAROTAS recommends that the User regularly re-read this document, so that he or she is always informed of any changes. Alterations to the contract will become effective immediately after their publication on the Website. Once the modifications have been made, it will be presumed that the User who continues to use the Website will have full knowledge, will have read and consented to the amended Conditions. In the event that the User does not accept the modified Terms and Conditions, they must stop using the Website.

PAROTAS may at any time suspend access to the Website and / or terminate these Conditions. The termination of these Conditions will not imply in any case that PAROTAS must indemnify the User.


Products Information

The products exhibited, including the information given about each product, on the PAROTAS Website, as well as the photographs or videos related to them and the commercial names, brands or distinctive signs of any kind contained on the PAROTAS Website, are Exposed for guidance only. PAROTAS is not responsible for any errors or inaccuracies in product information.

Availability of the products

On the PAROTAS Website, nationally manufactured products are offered (product made in Mexico and internationally manufactured (imported products, mainly European products), and depending on their location it is possible that some products are not available for sale by delivering your area The general provisions on products affect both types of product, however, due to its particular characteristics, each product may have individual conditions of availability.

Available in Mexico: Nationally manufactured products and imported products on the PAROTAS Website are available for delivery throughout the Republic.

Available in the United States and Canada: From the United States and Canada, you will only be able to purchase products manufactured in Mexico on the PAROTAS Website. Custom furniture services are available throughout North America.

Available in other countries: If you are interested in purchasing our products from another country outside of North America, please contact one of our sales consultants.

All the products offered on the PAROTAS website are subject to stock, availability and manufacture for the customer, so that each product has particular characteristics and unique customization possibilities. Information on the availability of products, or the possibility of reserving and customizing them, is included in the information that accompanies each product. Some products, such as some chairs, may require a minimum order quantity for availability.

Many products displayed on the PAROTAS Website will only be available for reservation, since they consist of materials and finishes that must be personalized by the User. Therefore, they cannot be delivered until the manufacturing process is completed, which is usually 6 to 8 weeks, to which must be added in the case of imported products the transit time from the manufacturer’s location to the address that the User provided for delivery when he made the purchase. Purchases of these products will be made under the terms established on the PAROTAS Website.

Only the products that indicate their availability units on the Website, will be available in the short term or for immediate delivery, according to the particular conditions that are described for delivery. When a product is available for immediate delivery, the product information will include details on delivery options and times. Delivery times may vary with prior notice on our part, or the order may even be canceled and the User’s charges returned, if applicable.

Prices and Promotions

The prices of the articles are expressed on the Website are Mexican pesos, the legal tender in the United Mexican States. Prices in other currencies are an application of the exchange rate according to the National Bank of Mexico for sale and may fluctuate with updates. The prices of the items are those shown on the Site and, unless otherwise indicated, include applicable taxes. The purchase price in the chosen payment currency will correspond exclusively to the exchange rate of the day the payment is made. PAROTAS does not exchange or trade foreign currency.

Regular prices and promotions do not include shipping costs if not indicated next to the price, these costs must be paid by the Customer separately. Information on the amount and conditions will be described during the payment process. Before clicking on the payment button, the Client will be able to see the total price to be paid and the discounts that may be applicable, as well as the cost and time for delivery, which is determined by the postal code entered in the platform for said delivery; The taxes that must be paid will appear broken down in the terms established by the applicable regulation. Products purchased from the United States and Canada may have an additional charge for taxes or import fees that the customer must pay depending on the legislation of their country or state.

PAROTAS will provide the most accurate price information for Users, however, certain errors may still occur and that the price of an item is not displayed correctly on the Website or does not correspond to the current promotion. As such, PAROTAS reserves the right to deny or cancel any order that contains an item that has been purchased at an incorrect price. In the event that the price of an item is incorrect, PAROTAS will notify the User of the cancellation of the order or purchase, regardless of whether the payment has already been made or not.

Volume orders can access discounted prices. The quotation prices for custom projects and / or custom furniture are valid for 30 days. Within this period and once the finishes have been defined by the client and the proposed quotation has been accepted, the agreed prices will be maintained and the advance payment will be charged to begin the manufacture of the furniture. Once the order is initiated, no changes or modifications can be made. In case of being requested, these modifications will have an extra cost and may change the delivery time.

Product Acquisition

National and International Purchase

The coverage areas for the delivery of products purchased on the PAROTAS Website are: United Mexican States (all products), United States of America and Canada (products made in Mexico). PAROTAS may assign a different delivery coverage for each of its products. The User may only buy products in PAROTAS with delivery to an address that is within the PAROTAS delivery coverage areas for each product, in force at the time of purchase. If the User wishes to buy and receive a product from the Website from another country and with delivery outside the coverage area, they must contact the PAROTAS sales and customer service team.

In order to purchase the products, the User must pay for the selected products, taxes and corresponding shipping costs (freight cost) through the payment service providers that PAROTAS makes available to the User on the Website. .

Payment and Acceptance of the Order

The payment of the orders that are made through the PAROTAS Website can be made using any of the payment methods offered, among others: credit card, debit card, bank transfer, or PayPal. The list of the payment methods offered, and the applications used for said transaction, may be subject to change at any time without prior notice to Users.

All payments are subject to analysis and approval by PAROTAS, which will check the validity and accept or cancel the order, informing the User of this result. The electronic processing of payment orders does not imply acceptance of the transaction by PAROTAS. In case of having any problem with her order, the User will be communicated by email or by telephone. PAROTAS reserves the right to request official documents from the User, as a means of validating the process of acquiring products through the Website, to validate the ownership and correct use of the means of payment, and in any case, to cancel the payment made. at its sole discretion.

Once the purchase has been made by the User, through the implicit acceptance of the Terms and Conditions of Use, PAROTAS will send an e-mail to the User informing the details of the purchase made. PAROTAS will send the purchase confirmation via email. Only after payment confirmation will the products be released for delivery to the delivery address indicated by the User.

In the event of ignorance on the part of the Banking Institution corresponding to the charges made by the corresponding User through credit card and derived from operations carried out with PAROTAS or its Website, PAROTAS reserves the right to initiate the corresponding legal actions and demand the criminal or civil responsibilities, as the case may be, or of any other nature, as well as to carry out all those necessary actions, which may range from recharging the credit card of said User to the final cancellation of the User on the Website, for which prior authorization from the User will not be required.

The payment of customized projects and volume orders for any country, imply the advance payment of 60% of the total at the time of order confirmation and the payment of the remaining 40% at the end of production. Before leaving the factory, all products must be paid in full.

PAROTAS reserves the right to deny or cancel any order for any reason, at any time. In addition, PAROTAS reserves the right to request additional information from the User, before accepting the order or even once it has been accepted in the first instance.

Debit and Credit Cards

Debit and credit cards are accepted as a form of payment. The User is responsible for making their payment using the means available for this purpose on the Website, and for using the cards of the permitted entities.

Shipping and Delivery

Product deliveries are only scheduled once full payment (100%) of the products to be shipped is registered. The general estimated delivery time for personalized products is 8 to 12 business weeks from the moment of acceptance of payment by PAROTAS, although each product will include a description of its delivery time. During the months of July and August, as well as the second half of December and the first week of January, and other national holidays generally during the month of April, working weeks are not considered for the production and delivery of the product, since some suppliers they stop their production in those seasons.

The shipping terms described on the Website for each product represent an estimate and it is possible that such term changes for logistical reasons and / or force majeure. In the hypothesis that due to any fortuitous event or force majeure the delivery date of the products purchased on the Website may be delayed, PAROTAS will be exempt from any liability at all times.

PAROTAS will inform the client User of the estimated delivery times and their updates, if any. The User will be able to track the shipment and the delivery time. In case the client does not require the furniture on the agreed date, it can be stored in safekeeping and $ 500 will be charged, per cubic meter per week or partial days of the week.

Shipping in Mexico City

Our prices may include delivery within Mexico City and the metropolitan area, but only if so mentioned. In volume order the shipping price may be included.

Our delivery staff DOES NOT install, we have a different team in charge of the installation of our products in Mexico City. After the installation, the client or the assigned person in charge must carefully review the products and notify any damage immediately, in order to promptly initiate the claim with the supplier if necessary. It does not include FOREIGN deliveries, so the cost of freight, travel, insurance and installation will be quoted separately in the event that it is necessary to deliver and install outside the metropolitan area.

National Shipments throughout the Republic

PAROTAS will send the products purchased by the User to the address specified by the User for this purpose, as long as said address is the same as indicated at the time of purchase.

The products will be sent and delivered to the User by PAROTAS or by third parties (hereinafter “Transport Companies”). By virtue of the foregoing, the User agrees to submit to the delivery policies of the Transport Companies themselves for the shipment and delivery of the products, which are incorporated by reference to these Terms and Conditions of Use.

International Shipping in the United States and Canada

Shipments to the United States and Canada are made through the UPS company and its different modes of parcel or cargo. Products shipped to the United States and Canada may suffer additional charges due to certain fees and taxes that are required by customs for each country or state.


The customer must have a responsible person authorized to receive and sign the delivery. The furniture is delivered at the door of the home or building corresponding to the User’s delivery address. The client User is responsible for verifying accesses, stairs, elevators, entrances and reviewing administrative permits for the coordination of the delivery of their furniture. Our cost includes: freight, loading and unloading maneuvers. Does not include FLYING, product installations, electrical installations, or masonry or similar. In case of being required, they are paid by the client.

The Transport Companies, through risk assessment made at the time of delivery, may not execute the delivery, unless the client indicates otherwise, leaving the damage to the product or the structure (stairs and elevators, for example) under their own responsibility.

At the time of delivery, the person who receives the merchandise may be asked for an official identification (voter ID, passport, FM2 immigration form or driver’s license), so it is required to have this document on hand when delivering the goods. the purchase. PAROTAS may charge additional freight for new delivery or shipment provided that the merchandise is not delivered due to the User’s responsibility (example: absent customer, customer postpones delivery, wrong address).

The User is responsible for verifying the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, they are requested not to receive the delivery from the Transporting Company and to immediately contact the PAROTAS Customer Service team.


In case of requiring an invoice from PAROTAS, the User must request it at the time of purchase or, at the latest, within 3 (three) calendar days after the purchase, but in any case, within the same calendar month in the one who made the purchase, by email to

The User may request the billing of purchases made on the Website. In the case of natural persons, the invoice may only be issued in the name of the holder of the credit, debit card or PayPal account used to make the purchase, or of the holder of the bank account in the case of payment by bank transfer.

When requesting the invoice, it will be necessary for the User to provide PAROTAS, by sending an email to, the following required tax information:

  • Order number
  • RFC with Homoclave
  • Full name or company name
  • Complete fiscal address (including street, neighborhood, delegation or municipality, state and zip code).
  • Use of cfdi.
  • E-mail where the invoice and contact person will arrive.

Once the corresponding invoice has been issued, PAROTAS will send it to the User within a maximum period of 72 business hours after the client User requests said invoice.

Products Warranty

All the products in this quote are manufactured with the highest quality standards and comply with the norms issued by organizations and associations at an international level for the guarantee of the products. PAROTAS offers its customers the guarantee provided by each of the manufacturers for their products. The warranty does not extend to changes in color, grain or texture, wear or accidents or damage caused by misuse, alteration or mishandling of the furniture or other products purchased.

PAROTAS acts as a distributor of manufacturers or wholesale distributors who guarantee that the products that are marketed on the Website function correctly and do not present defects or hidden defects that may make them dangerous or unsuitable for normal use. Notwithstanding the foregoing, the use that each User gives to the products is their sole responsibility, without any liability of PAROTAS.

The duration of the contractual guarantee is clearly detailed on the product page of each item and is issued and endorsed by the manufacturer or supplier of each product. No User may request a broader guarantee than that indicated. In such cases, PAROTAS will not be obliged to respond for said guarantees, nor to collect the damaged product (s), with the understanding that this guarantee will only and exclusively apply within our current delivery coverage areas. Likewise, the collection of the damaged product or products will be carried out solely and exclusively in the location where they were originally delivered.

The warranty will lose its validity in the event of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, improper use, or installation and use not in accordance with the instructions of the supplier or manufacturer. PAROTAS will have the right to carry out a verification and analysis, either by the corresponding area of ​​PAROTAS or by third parties assigned by PAROTAS for said purpose, including and not limited to the visual, physical and / or technical inspection of the damaged product (s). to validate the validity and, if applicable, its application according to the aforementioned factors. The description of the events by the customer will not be binding on PAROTAS to validate the application of the guarantee or the terms of return.

Any warranty claim for products that have been sent out of our coverage area by the customer, is for the consideration of the returns area. The client will accept the terms and conditions of delivery and collection that are stipulated in the Returns section.

Products transported, modified or repaired by the User or any other person not authorized by PAROTAS are excluded from the guarantee. The guarantee will not be applicable to apparent defects and product conformity defects, for which any claim must be made by the User in question within 7 (s) calendar days following delivery of the products. The client will have the obligation to check that the delivered product is to their complete satisfaction and is in perfect condition. The warranty does not support product changes.

Cancellation, Returns and Refunds

For the furniture that is produced in countries other than Mexico, it is imported furniture and manufactured especially for the end customer, therefore we do not make changes or returns of said products.

For furniture produced in Mexico, either in our workshop or by local suppliers, the User may cancel the purchase of Products (order) made through the PAROTAS Website within the following 3 calendar days of confirming the order and Make the payment. In the event that the Products have already been sent by PAROTAS, the User will not be able to cancel the purchase made

The User may check the status of the purchase made through the My Orders section in the My Account section or by contacting the PAROTAS Customer Service team (55 5395 5685).

If the customer requires a refund of the amount paid for the product, the Customer will arrange for the shipment of the product to our facilities before the refund can be made. Amounts greater than 70% of the purchase price of the product will not be refunded. Returns must be requested within 3 calendar days after the product is delivered. After this date, only repairs will be made due to manufacturing defects, within the terms and warranty period stipulated on the website of each product.

Complaints and claims

In case of doubts, complaints and / or claims related to the content of the Contract Documents of the Website, the Client can contact PAROTAS through the telephone numbers and addresses that are available for consultation in the “Contact” section of our Website.

In the event that the Customer is dissatisfied with the items purchased through the Website, it is recommended that they contact PAROTAS using the telephones, mail and other means available on the Website. PAROTAS will do everything possible to solve your problem within the next 30 business days from the date your claim is registered.

Final Provisions

This Terms and Conditions of Use document, together with the PAROTAS Website Privacy Notice,, constitute a legal agreement between the User Owner and PAROTAS. If the User Owner uses the services of the PAROTAS Site, it means that she has read, understood and agreed to the terms set forth above.

If you agree to have read these Terms and Conditions of Use and do not express your disagreement before browsing the Website, communicate and transfer your data, carry out transactions or any other interaction with the Website or directly with PAROTAS, it will be understood that you are according to them. These Terms and Conditions of Use must be interpreted in accordance with the laws of Mexico.

End of Terms and Conditions