Frequent Asked Questions (FAQ)

We recommend that, before writing an email, you review the frequently asked questions (FAQs) to see if you can find the answer to your questions. In any case, it will be a pleasure for us to attend to any request or answer any questions you may have. If you have any questions or need to contact us, please fill in the contact form.

What are the delivery charges for orders from PAROTAS online shop??
Shipping is calculated for each order when you proceed to make the payment. It is not calculated before because, until that moment, the system does not know the number of articles that the full freight will include. National rates usually have a fixed price depending on the volume of the package. International rates are calculated with the UPS Transport Company. [/ accordion-item]
Which payment methods are accepted in PAROTAS online shop?
We accept payments by transfer, payments with PayPal and payments with the main debit and credit cards available in the market. [/ accordion-item]
Do you have discounts on volume purchases?
Usually yes. If you are going to buy several units of a product in the store and you do not see a volume discount appear, you can reserve the product and ask us if you reached enough volume. If your purchase complies with current discount policies, a discount will be applied to your order. No discounts are applied after paying for a product. [/ accordion-item]
How long will delivery take?
Each product has a delivery time according to its availability. Normally this information you should be able to find included in the product information. For products with immediate availability, delivery is usually done in 2-3 business days. For product orders that require customization and manufacturing, delivery may take 8-12 weeks. [/ accordion-item]
How secure is shopping in PAROTAS online shop? Is my data protected?
Yes it is safe. At PAROTAS we strive to guarantee the security of the data of our clients and users, adapting to the security standards and recommendations that we mention in our Privacy Notice. [/ accordion-item]
What exactly happens after ordering?
In general, when you place an order through our online store, you receive an email with the order details confirming your order. At the same time, our Sales and Administration departments receive a notice with the details of the purchase you made. On the one hand, the order is reviewed to confirm that everything is correct with your order and the configuration of the products you bought, and the administrative data for billing is checked too. Once your order is accepted: if it is an available product, the product and its packaging will be reviewed and delivery to the address you provided during purchase is organized; If you bought a product that needs to be manufactured, upon receipt of payment, the order is sent to the manufacturer to begin production of your custom product, and once manufactured it is sent to your address. [/ accordion-item]
Do I receive an invoice for my order?
Yes, if you request it. By default you only receive an email including your purchase receipt, but all orders generate an invoice in our system, and that invoice is available to you. If you require an invoice for your purchase, please comment it when you make the purchase or send an email with the confirmation of your order and the required billing information before the end of the third calendar day after making your purchase. [/ accordion-item] [/ accordion]

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